We monitor your network and work to prevent computer emergencies.
When one does occur, we respond quickly 24/7 for one low, affordable flat rate.
Standard Strength
- Unlimited phone support and remote rescue sessions.
- Unlimited on site service when remote service is impossible.
- Response by phone and remote rescue within 2 hours, onsite within 24 hours.
- Maintenance is performed on an as needed basis by appointment.
- Maintenance of a spare computer is highly recommended.
Extra Strength
- Unlimited phone support and remote rescue sessions.
- Unlimited on site service when remote service is impossible.
- Status monitoring (available disk space, off line for more than 10 minutes, critical events)
- Monthly maintenance (disk de-fragmentation, disk cleanup, patch management, virus update check)
- Includes secure remote access for the user without having to use VPN (up to 5 users)
- Response by phone and remote rescue within 1 hour, on site within 4 hours.
Maximum Strength
- Unlimited phone support and remote rescue sessions.
- Unlimited on site service when remote service is impossible.
- Status monitoring (available disk space, CPU utilization, off line for more than 10 minutes, critical events)
- Monthly maintenance (disk de-fragmentation, disk cleanup, patch management, central anti-virus update check)
- Email and main application database maintenance (Exchange/iMail/QuickBooks/Closers Choice/BuildSoft)
- Backup monitoring, testing and maintenance.
- Secure remote access for managers without having to use VPN (up to 5 users)
- Vendor Liaison Services
- The creation of new users/removal of terminated users.
- Response by phone and remote within 1 hour, on site within 4 business hours.