Why Keep A Spare?

Almost all of us keep a spare tire because we fear being stranded on a lonely dark road. Yet, when I ask my small business customers to buy a spare computer, they give me a funny look as if I just asked them to flush several hundred dollars. What I really want them to do is buy a better performing computer to use every day and allow me to cleanup the old but still working one as a spare. That way, when one of their computers stops working while employees are busy churning out the largest proposal of the year, they can carry on without stopping.   So what are the potential problems from not having a spare?

• Your technician may be unavailable due to a higher priority service call.  Yes believe it or not, most technicians respond to system outages that affect the greatest number of users first.  At least that is the way it should be done.
• If you don’t allow the technician the proper diagnostic time with the proper tools, the technician is forced to make an educated guess purchasing parts you may not really need.
• By not allowing the technician the flexibility of taking the computer to their workbench, you may end up paying for a repair that wasn’t worth it.  When is a repair not worth it?  When the cost nears that of a new computer.
• Parts you didn’t need are usually non-refundable.  Incorrect parts waste time and money on shipping.
• If you still pay your technician hourly, multiple trips to your office and additional time dealing with incorrect parts could result in additional service fees.

You can see how easy it is to get out of control.  And one out of control emergency service repair can cost you significantly more than a spare computer.  To encourage all our clients to keep a spare on hand, spare maintenance is included in every Network Pain Reliever Agreement at no additional cost!  So call your technician today and get a spare.  It just makes sense!