Network Pain Reliever

We monitor your network and work to prevent computer emergencies.

When one does occur, we respond quickly 24/7 for one low, affordable flat rate.

 

Standard Strength

  • Unlimited phone support and remote rescue sessions.
  • Unlimited on site service when remote service is impossible.
  • Response by phone and remote rescue within 2 hours, onsite within 24 hours.
  • Maintenance is performed on an as needed basis by appointment.
  • Maintenance of a spare computer is highly recommended.

Extra Strength

  • Unlimited phone support and remote rescue sessions.
  • Unlimited on site service when remote service is impossible.
  • Status monitoring (available disk space, off line for more than 10 minutes, critical events)
  • Monthly maintenance (disk de-fragmentation, disk cleanup, patch management, virus update check)
  • Includes secure remote access for the user without having to use VPN (up to 5 users)
  • Response by phone and remote rescue within 1 hour, on site within 4 hours.

Maximum Strength

  • Unlimited phone support and remote rescue sessions.
  • Unlimited on site service when remote service is impossible.
  • Status monitoring (available disk space, CPU utilization, off line for more than 10 minutes, critical events)
  • Monthly maintenance (disk de-fragmentation, disk cleanup, patch management, central anti-virus update check)
  • Email and main application database maintenance (Exchange/iMail/QuickBooks/Closers Choice/BuildSoft)
  • Backup monitoring, testing and maintenance.
  • Secure remote access for managers without having to use VPN (up to 5 users)
  • Vendor Liaison Services
  • The creation of new users/removal of terminated users.
  • Response by phone and remote within 1 hour, on site within 4 business hours.